Frequently Asked Questions

Booking & Policies

Everything you need to know before reserving a tour - how to book, payment options, deposits, and cancellation terms.

You can book online through our website or visit us in person at either of our offices in San Pedro or San Marcos.
Yes — we require booking at least one day in advance so we can prepare your ATVs and ensure availability.
We accept all major cards from any country, as well as cash payments at our office.
No — we don’t require a deposit. All tours are paid in full at the time of booking.
All bookings are non-refundable. This helps us honor our guides’ time and ensure your ATVs are reserved and ready for your tour.

Helpful info about where tours begin, how to get there, and what to bring to make the most of your experience.

Tours begin from either our San Pedro or San Marcos office.
Both San Pedro and San Marcos are very walkable, but you can also take a tuk-tuk to our office. Tuk tuks should cost Q5 - Q10 per person.
Please arrive 15 minutes before your tour so we can check you in, get you fitted with a helmet, and make sure you’re fully ready to start on time.
Comfortable clothing, closed-toe shoes, and sunglasses. Expect some dust — light layers are best. A jacket is recommended for sunrise or sunset tours when the air is cooler.
Yes, please bring water to stay hydrated.
Yes — many tours include stops where you can buy snacks, drinks, or handmade items from local vendors.
Yes, a small backpack is perfectly fine to bring along.
Yes — your guide will let you know when and where stops are available along the route.

Key details about riding experience, license requirements, and how we keep you safe on the trail.

No — beginners are absolutely welcome!
Yes — a valid driver’s license is required to operate an ATV.
Yes, helmets are provided and required for all riders.
Yes. Safety is our top priority, and our guides are trained, experienced, and familiar with every route.
No problem at all! Your guide will give you a lesson before the tour so you feel comfortable and confident.

What to expect with rain, seasonal changes, and how tours operate in different conditions.

During rainy season, some paths may be muddier, but our guides adjust the routes to keep the tour fun and safe.
Yes - especially for sunrise or sunset tours when temperatures drop.

Everything about the tour experience itself, including group sizes, culture, photos, and ATV details.

We don’t currently offer private tours, but all of our group tours are guided with lots of personal attention.
Yes! From our San Pedro location, we can host up to 12 ATVs — or up to 24 people with passengers.
Absolutely! We stop at amazing lookout points with stunning lake and volcano views — perfect for photos.
Yes! Your guide is happy to help take photos or videos so you can capture the moment.
Yes — each ATV can carry a driver and one passenger.
Yes. Depending on the route, you’ll pass through or stop in local villages and viewpoints around the lake.
Yes — most routes include chances to purchase snacks, drinks, or locally made goods.
Yes. Your guide will share insights into the communities, traditions, and history around Lake Atitlán.